Privacy Notice

Last updated: 16th October 2025

Introduction
Northstar People Solutions (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This privacy notice explains how we collect, use, disclose, and safeguard your personal data when you visit our website (https://www.northstarpeoplesolutions.co.uk/) or otherwise interact with us (for example, via email or phone).

By using our website or providing your personal data to us, you agree to the collection and use of your data as set out in this notice.

1. Data We Collect

We collect and process different types of personal information depending on how you interact with Northstar People Solutions. This may include:

• Contact and identity information – such as your name, job title, company name, email address, and telephone number. We collect this when you fill in our contact form, send us an email, or engage our services.

• Communications information – including records of correspondence, notes from calls or meetings, and details of any enquiries or feedback you provide.

• Technical and usage information – such as your IP address, browser type, device identifiers, the pages you visit on our website, referral sources, and time and date stamps. This information is collected automatically through analytics tools, cookies, and server logs to help us understand how visitors use our site.

• Transactional and service information – details relating to services you have requested or received from us, including billing details, invoices, and payment information where applicable.

• Additional information you choose to provide – for example, when you send us documents, CVs, or attachments through our website or by email.

We collect this information either directly from you (for example, when you contact us) or automatically through your use of our website.

2. Legal Bases for Processing

We rely on one or more of the following lawful grounds under UK GDPR / Data Protection Act:

  • Contractual necessity: to perform a contract or take steps at your request before entering into a contract

  • Legitimate interests: for our business operations (e.g. improving our services, security, marketing), unless overridden by your interests or rights

  • Consent: where you have given us clear consent (e.g. for sending newsletters)

  • Legal obligations: to comply with laws, regulations, tax, or regulatory requirements

3. Purposes for Processing

We use your personal data for:

Communications & enquiries – to respond to your contact requests, questions, feedback.

  1. Service delivery – to deliver HR, consultancy, advisory services you requested.

  2. Billing & administration – to invoice, manage payments, accounting.

  3. Website operation & improvement – to monitor, analyse, and enhance the website (through analytics, logs, user feedback).

  4. Marketing & updates – to send you newsletters, updates, offers (where you have consent or a relevant basis).

  5. Compliance & legal – to meet statutory obligations (e.g. record keeping, audits).

If we intend to use your data for a purpose not listed above, we will provide you with information about that at the time and, where required, seek your consent.

4. Sharing & Disclosure

We may share your personal data with:

  • Service providers / subprocessors (e.g. hosting, email system, analytics, IT support)

  • Professional advisors (e.g. accountants, legal advisers)

  • Authorities / regulators (if required by law or to protect rights)

  • Third parties in a business transfer (e.g. in the event of a merger or sale)

We require that any third party we disclose your data to processes it in accordance with data protection laws and only for permitted purposes.

5. International Transfers

Your data may be transferred to or stored in countries outside the UK/EEA. When doing so, we ensure appropriate safeguards are in place (e.g. Standard Contractual Clauses, adequacy decisions) to protect your rights.

6. Data Retention

We retain your personal data only for as long as necessary for the purposes for which it was collected, to satisfy any legal, regulatory, tax or accounting requirements, or to defend legal claims.
When data is no longer needed, we will securely erase or anonymise it.

7. Cookies & Tracking

We use cookies, analytics tools, and tracking technologies (e.g. Google Analytics) to collect technical and usage data.
You can control or disable cookies through your browser settings, but this may affect the functionality of parts of our site.

A separate Cookie Policy / banner may provide more detailed information about the cookies used.

8. Your Rights

Under applicable data protection laws, you may have rights including:

  • The right to access your data (i.e. see what we hold)

  • The right to rectification (correct inaccurate data)

  • The right to erasure (in certain circumstances)

  • The right to restrict processing

  • The right to data portability (receive data in structured form)

  • The right to object to processing (in certain cases)

  • The right to withdraw consent (where consent is the basis)

  • The right to lodge a complaint with a supervisory authority (e.g. the UK ICO)

If you wish to exercise any of these rights, please contact us (details below).

9. Security

We take appropriate technical and organisational measures to protect your personal data against loss, unauthorised access, alteration, or destruction. We regularly review and update our safeguards.

10. Children’s Data

Our website and services are not directed to children under 13, and we do not knowingly collect personal data from children.

11. Changes to This Notice

We may update this notice periodically (for example, to reflect new legal requirements or business changes). When we update it, we will revise the “Last updated” date and, if the changes are significant, notify you by other means (e.g. email).

12. Contact Us

If you have any questions, requests, or complaints about our privacy practices or this notice, or wish to exercise your data rights, you can contact:

Northstar People Solutions
Email: lauren@northstarpeoplesolutions.co.uk